COMPANY PROFILE
San Marino Mail Italia is a specialist in the management and distribution of parcels (0 – 30 kg) to B2C and B2B recipients in Europe. Thanks to the experience built up in years, the precise knowledge of international rules, the constant research of innovations within the distribution systems, San Marino Mail Italia is able to select, time by time, the right distributor to meet the specific demands of each single customer. The activity is based on a very innovative business model which doesn’t include the use of own vehicles or warehouses; this has been studied to answer modern distribution needs of delivering to private recipients.
Excise taxes are independently managed by San Marino Mail Italia, who absolves all legislations in every Country, even for direct delivery to private clients. Furthermore, the Customer Service proactive approach increases the end-well delivery rate, identifying and solving any critical situation about wrong address, absent recipient, … A flexible notification system informs the recipient via mail, sms or through vocal systems about the status of shipments and about critical situations. Unsatisfied buyers can use San Marino Mail Italia Reverse Logistic service, available in every Country, to return their purchases.
Shipments are managed through a unique IT system developed in-house by the company: this allows the production of distributor’s barcodes in remote in addition to the punctual reception of every track and trace detail. Moreover, San Marino Mail Italia system offers to its customers many possibilities to trace the parcel using shipment reference or sender’s internal reference: the search can be per parcel or with customized queries upon selectable criteria.